REFUND POLICY
Refund Policy
At SootheBuddy, your comfort and satisfaction are important to us.
Due to the nature of our products, we only offer refunds or replacements if the item arrives damaged, defective, or faulty at the time of delivery.
We do not offer refunds for:
- Change of mind
- Incorrect address provided by the customer
- Damage or defects that occur after the product has been used
- Normal wear and tear
- Minor variations in color, texture, or size
Damage that appears after use is not covered, as it may result from handling or usage rather than a manufacturing or shipping fault.
If your item arrives damaged or not working properly, please contact us within 48 hours of delivery using the contact form on our website.
To be eligible for a replacement or refund:
- The item must be unused
- You must provide clear photo or video proof showing the damage upon arrival (ideally including the original packaging)
- The request must be submitted within 48 hours of delivery
Requests submitted after this window, or for products that have already been used, will not be accepted, as we cannot verify that the damage occurred before delivery.
Once your request is reviewed and approved, we will either:
- Send a replacement at no extra cost, or
- Issue a refund to your original payment method
We reserve the right to deny refund requests that do not meet these conditions.