REFUND POLICY (SootheBuddy)

Refund Policy

At SootheBuddy, your comfort and satisfaction are important to us.

Due to the nature of our products, we only offer refunds or replacements if the item arrives damaged, defective, or faulty.

We do not offer refunds for:

• Change of mind

• Incorrect address provided by the customer

• Normal wear and tear

• Minor variations in color, texture, or size

If your item arrives damaged or not working properly, please contact us within 7 days of delivery using our contact form on our website.

To be eligible for a replacement or refund:

• The item must be unused

• You must provide clear photo or video proof of the issue

• The request must be submitted within 7 days of delivery

Once your request is reviewed and approved, we will either:

• Send a replacement at no extra cost, or

• Issue a refund to your original payment method

We reserve the right to deny refund requests that do not meet these conditions.